Frequently answered questions
Before you contact us, check below to see whether an answer to your question is available
I can no longer log into My CardGate
Have you forgotten your password for My CardGate? No problem. Go to My CardGate and click on ”Forgot password?” at the bottom of the login screen. Follow the instructions to set a new password.
After following the instructions, you will receive an email with which to set a new password. Have you not received this email? Then first look in the junk mail folder (spam) to see whether it contains the email. If that is not the case, then please call us.
After following the instructions, you will receive an email with which to set a new password. Have you not received this email? Then first look in the junk mail folder (spam) to see whether it contains the email. If that is not the case, then please call us.
When are the funds settled?
Invoicing takes place on Monday, on Wednesday our partners payout the funds. If the settlement exceeds € 2.500 an extra settlement will occur on Friday.
Which payment methods are most suitable for my webshop?
A number of things determine which payment methods are most suitable for your webshop: who are your customers and where do they come from, and which products and services do you offer on your webshop. Do you want to know which payment methods are best for your webshop? Then perform the payment method check.
Send us a message
Do not hesitate to contact us
Do you have a question? Than send us a message and we will answer your question as soon as possible. To serve you better and faster, we prefer to receive your question via the safe message system of My CardGate. Log into My CardGate and select Messages to send your question.
Do not yet have a CardGate account? Then use our question form.
Call us
Want an immediate answer?
Then call us on +31 88 12 62 888.